Privacy Policy

1. Introduction

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Home Care Canada (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial legislation.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

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2. Information We Collect

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We may collect the following personal information:

• Full name

• Email address

• Phone number

• Mailing and service address

• Septic and well system details

• Service and maintenance history

• Payment and billing information

• IP address and device/browser information

• Information submitted through Facebook or Instagram lead forms

We collect only the information necessary to provide our services and operate our business.

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3. How We Collect Information

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We collect information:

• When you request a quote or book a service

• When you enroll in a maintenance plan

• Through phone, email, SMS, or in-person communication

• Through our website contact forms

• Through Facebook and Instagram advertising lead forms

• Through cookies and analytics tools on our website

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4. Purpose of Collection

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We use personal information to:

• Schedule and perform septic and well services

• Maintain digital service records

• Send appointment reminders and maintenance notifications

• Process payments

• Respond to inquiries

• Improve our website and services

• Send marketing communications where consent has been provided

• Comply with legal and tax obligations

We do not sell your personal information.

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5. Consent

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We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be express (e.g., checking a box to receive emails) or implied (e.g., requesting service).

You may withdraw consent at any time by contacting us.

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6. Email & Marketing Communications (CASL Compliance)

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In accordance with Canada’s Anti-Spam Legislation (CASL):

• We send commercial electronic messages only with express or implied consent.

• All marketing emails identify Home Care Canada and include our contact information.

• Every marketing email contains a clear unsubscribe mechanism.

• Unsubscribe requests are processed within 10 business days.

Service-related communications (e.g., appointment reminders) may still be sent while you are an active customer.

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7. Disclosure of Information

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We may share information with:

• Payment processors

• Website hosting providers

• Email marketing platforms

• Scheduling and CRM software providers

• Service technicians or contractors

• Legal authorities, if required by law

All third parties are required to safeguard your information.

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8. Safeguards

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We use reasonable physical, technical, and administrative safeguards to protect personal information, including:

• Secure cloud-based systems

• Password-protected accounts

• Encrypted payment processing

• Restricted employee access

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9. Retention

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We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to meet legal requirements. When no longer required, information is securely deleted or anonymized.

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10. Cookies

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Our website may use cookies and analytics tools to:

• Improve website functionality

• Analyze traffic

• Measure advertising performance

You may disable cookies through your browser settings.

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11. Access & Questions

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You may request access to your personal information or request corrections by contacting us.

Contact:
Home Care Canada 

Email: info@homecarecanada.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

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12. Updates

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We may update this policy periodically. Updates will be posted on this page.